Privacy & Data Usage Policy

1. Purpose of This Policy

This Privacy & Data Usage Policy explains:

• What types of personal data we collect from you

• The purposes for which we collect, use, and disclose your data

• How your data is stored and protected

• Your rights and how you can access, update, or withdraw consent regarding your data

• Our use of cookies and other technologies

• How to contact us regarding any privacy concerns

By engaging with MatchMyReno’s services, including our campaign promotions such as the “$10 NTUC Voucher Campaign”, you acknowledge and agree to the terms outlined in this policy.

2. Information We Collect

We collect data that helps us provide a seamless, personalized, and secure user experience. This includes the following categories:

a. Personal Identification Data

• Full name (as per NRIC or legal documents)

• Contact number (mobile or residential)

• Email address

• NRIC or FIN (partial details if required for verification)

b. Property and Renovation Details

• Residential property address or estate name

• Type of property (e.g., HDB, Condominium, Landed)

• Uploaded floorplan(s) in PDF, JPEG, or PNG formats

• Renovation timeline (e.g., just collected keys, collecting soon, renovation in progress)

• Intended renovation budget

• Design preferences or requirements (if provided)

c. Technical and Interaction Data

• Internet Protocol (IP) address

• Device type and browser information

• Date and time of website visits

• Cookies and tracking preferences

• Interaction data (e.g. campaign submissions, button clicks)

3. Why We Collect Your Data

We collect your personal data to offer you services that are relevant, efficient, and value-driven. Specifically, your data is used for:

• Verifying your eligibility for campaigns, such as voucher rewards

• Matching you with suitable, pre-vetted renovation professionals based on your needs and preferences

• Generating accurate, transparent, and no-obligation renovation quotes

• Reward fulfilment, such as voucher issuance or exclusive promotions

• Enhancing and personalizing your overall experience on our platform

• Providing timely follow-up and support through our customer service channels

• Conducting internal audits, analytics, and user feedback assessments

• Complying with legal or regulatory obligations as required by Singapore law

4. Disclosure of Personal Data

Your personal data may be shared in the following limited and purpose-driven situations:

• With Interior Designers & Renovation Partners: Only pre-approved and vetted design firms, renovation contractors, and relevant third-party vendors will receive your information to provide accurate quotes and consultation based on your needs.

• With Service Providers: We may share data with third-party service providers (e.g., email distribution platforms, cloud storage services, customer support systems) solely to support our operational needs and deliver services to you.

• With Authorities or Regulators: If legally required, we may disclose your data to regulatory or enforcement agencies in compliance with applicable laws.

We do not sell, rent, trade, or otherwise share your personal information for commercial gain to third parties outside our ecosystem.

5. Consent & Control

By submitting your details through our campaigns or website, you give us explicit consent to collect, process, and use your personal data in accordance with this policy.

You may choose to withdraw your consent at any time. Upon withdrawal, we will:

• Cease all contact and marketing communications

• Remove your data from future quote matching

• Cease processing of any campaign rewards or follow-ups

To withdraw your consent or opt out of marketing communications, please contact us at: [email protected]

Please note that if you withdraw consent, we may be unable to fulfill certain services or benefits (such as voucher issuance, quote matching, or campaign participation).

6. Data Storage and Security

We employ robust administrative, technical, and physical safeguards to protect your data from unauthorized access, modification, loss, or misuse. These include:

• Encrypted storage of floorplans and sensitive documents

• Secure access control for staff handling data

• Firewall and antivirus systems for digital infrastructure

• Data minimization and regular reviews of stored information

All data is hosted on secure servers located in jurisdictions compliant with Singapore’s data protection standards.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purpose for which it was collected or as required by law. After the retention period ends, your data will be safely deleted or anonymized.

For instance:

• Campaign-related data may be retained for up to 12 months for audit and review

• Customer support or communication logs may be retained longer for legal or operational requirements

8. Access, Correction & Deletion Rights

You have the legal right to request the following:

• Access to a copy of your personal data

• Correction or updating of any inaccurate or outdated information

• Deletion of your personal data where legally permissible

To request access, correction, or deletion, please email us at [email protected]. We may require verification of your identity before processing such requests.

9. Use of Cookies & Tracking Tools

Our website may use cookies and similar technologies to enhance user experience and enable functionalities such as:

• Remembering your login or form details

• Understanding visitor behavior to improve UX

• Providing targeted content or advertisements

You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some features on our website.

10. Third-Party Sites & Links

MatchMyReno’s website may contain links to third-party websites or tools (e.g., design firms, vendors, campaign partners). We do not control and are not responsible for the content, privacy practices, or data handling policies of these external sites. We strongly encourage you to review their respective privacy policies before submitting any personal data.

11. Changes to This Policy

This Privacy & Data Usage Policy may be updated from time to time to reflect legal, technological, or business changes. Any updates will be posted clearly on our website, with the last updated date indicated at the top of the page.

By continuing to use our services after such changes, you acknowledge and agree to the revised terms.

12. Contact Us

If you have any questions, concerns, or feedback regarding our privacy practices, or if you would like to exercise your data rights, you may contact our data protection team at: [email protected]